SHIPPING

Postage to the UK:
First Class – 1-2 Working Days from despatch date.
Second Class – 3-5 Working Days from despatch date.
 
International Postage:
Europe: 3-5 Working Days from despatch date.
Rest of World: 5-7 Working days from despatch date.
 
CARDS
I will endeavour to post all cards within two working days from date of order, 90% of orders are posted within one day.
 
GIFTS
Customised items will approximately take 10 working days to complete before despatch. For an exact time on a particular item you can contact me via my Facebook page or by e-mail to kate@designqueen.co.uk
 
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

RETURNS & EXCHANGES

I gladly accept returns and exchanges.
  • Contact me within: 14 days of delivery
  • Ship items back within: 30 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
 
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PRIVACY POLICY

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)